What if my debit card is lost or stolen?

Freeze your card and notify us immediately! Email us at support@getclair.com so we can help. If you contact us quickly, you may be able to get your money back if a stranger uses your card. 

If you think you'll find it again, immediately open the Clair App*, go to the "Card" tab, and press "Freeze my card." This will prevent anyone from using your debit card while you look for it. Check out the "What does it mean to freeze my card" FAQ article found in the Clair Debit Mastercard section for more information. 

If you would like to order a new debit card, go to the "Card" tab, and press "Replace my card." While you wait for a new debit card, your old debit card will be frozen, and you won't be able to use it for purchases or recurring payments. When you get your new debit card, you will need to activate it before you can use it. As a reminder, once you receive your replacement debit card, you will need to update any recurring payments from your old debit card number to your new debit card number. 

If this is the first time you've lost your debit card this year, we'll send you a new one without charge. If you've lost your debit card more than once within this calendar year, we will charge you $6.00 to print and ship you a new one. 

Banking Services provided by Pathward, N.A., Member FDIC. Mastercard® and the circles design are registered trademarks of Mastercard International Incorporated *Standard data charges may apply.