Who handles support when employees have questions about earned wage access (EWA)?

All end users should be referred to Clair Care support if they have questions about their earned wage access (EWA) account. As this information is private and protected, we must verify the employee in order to provide any information about their profile or EWA. It is unlawful for Clair to discuss account-specific information with anyone but the account holder. If a client contacts you about an issue their employee is having, please advise them to refer their employee directly to Clair’s capable Care team who will handle the situation appropriately.

You can also provide the link to our user-facing FAQ articles to your clients for employee self-service troubleshooting and step by steps. Our library of user-facing information is ever-evolving based on the needs and asks of our end users. This means articles stay up-to-date and accurate and are a good source of information for your clients and their employees. You can find user-facing articles here.